SAP Support – a service tailored to your needs

• Everything from a single source: Let the SAP experts who are already familiar with your company and your project help you.
• We are there for you: Your personal service manager will ensure that your concerns are dealt with quickly and competently – before, during and after implementation.
• Support tailored to your needs: Our service model adapts flexibly to your requirements.

• You are planning an implementation project with us and want our trusted, high-quality support even after go-live.
• You want support before and during the implementation project so that you can focus on the actual project.
• You want a service model that is fully flexible and tailored to your needs.
• You want to be supported by a digital, international team that responds quickly to every request.

SAP AMS stands for Application Management Services – in other words, the support that SAP customers need to varying degrees after a successful implementation. In most cases, you receive this support from the SAP partner who also implemented the project with you.

Traditionally, SAP support consists of a vertical, multi-stage process:  

• It starts with the user in the specialist department in day-to-day business,
• continues with internal IT experts
• and ends with support from external experts and maintenance partners.

If a problem or a desired adjustment arises, depending on the complexity of the problem and the size and structure of the company's IT department, it is passed on step by step from employee to employee, from the bottom up, and then sooner or later resolved.

In recent years, however, the role of IT in companies has changed dramatically – and with it the requirements for SAP application management and SAP support as a whole.

Basically, innovation cycles for digital applications have become shorter and shorter in recent years – and the pace continues to increase. In addition, new and increasingly digital business models are emerging in companies, which in turn place ever new demands on IT.

In view of these changed conditions, GAMBIT has now launched a fundamentally new SAP support service – a tailor-made service that goes far beyond traditional user or application support.

• GAMBIT relies on a flexible support model that adapts to your volume of enquiries.
• In addition, there is a dedicated service manager for each customer, so you always have a permanent contact person for your concerns.
• These are then handled quickly and reliably by our Global Field Service.
• You don't have to wait until after go-live for our support – we are happy to assist you before or during implementation so that you can concentrate on your day-to-day project work.

Contact us

A German building materials manufacturer uses SAP Support to...

• still have a contact person who knows its project history inside out, even several years after SAP implementation.

An international company in the entertainment industry uses SAP Support to...

• receive fast and competent responses to its SAP enquiries – from a digital team that itself operates internationally.

A pharmaceutical company in the DACH region uses SAP Support to ...

• meet challenges relating to the SAP Central Finance financial and controlling platform with expert knowledge.

We are your strategic partner when it comes to SAP support.

• Put your trust in our new approach to SAP support, which keeps your applications up to date and running at peak performance: on demand, flexible within service level agreements (SLA) as agreed, and in close "live dialogue" with your experts.
• Our approach does not require you to make an "either/or" decision between internal and external specialists. Continue to leverage the valuable skills of your team – and benefit from the experience and knowledge of our experts at the same time.
• We also offer you a simple pricing model that gives you 100 per cent planning security. 

Choose between GAMBIT Support Flex and GAMBIT Support Flat: maximum on-demand support with no purchase obligation ("Flex") or an attractive pricing model with SLA and predictability ("Flat").

In both cases, you receive comprehensive SAP support – from incident tickets and change requests to optimisations, day-to-day business and projects (e.g. process redesign). This allows you to remain flexible, have full cost control and benefit from proactive support.

Contact us

• As a strategy, technology and process consultancy, we bring IT and business together so that you can reap maximum benefits
• Answers to the core strategic questions of top management – at an early stage through strategy interviews
• Comprehensible, clear communication at all times – after the enquiry, in the workshop, in the project, in support
• A team full of SAP enthusiasts for your SAP project – whether national or international, for medium-sized businesses or corporations
• In-depth knowledge from more than 200 SAP S/4HANA projects and 50 customers in ongoing SAP support across a wide range of industries – from retail to automotive to pharmaceuticals

Simply fill out our contact form or give us a call and tell us about your wishes and requirements.

Alternatively, you can select an appointment directly in our calendar here and arrange a 30-minute introductory meeting with us via MS Teams. 

Schedule a meeting